Delivery and Returns
ORDERS
Ordering goods through an online store can be arranged 24 hours a day, 7 days a week. You can order it as a registered and unregistered user.
All products listed on the online store shopnevernotready.com are located in stock and are available for order in limited quantities.
If a particular product is not available at the time of ordering, the customer will be notified and will be offered the most similar substitute product or refund.
The buyer is responsible for the accuracy and completeness of the data entered during registration and order.
SALE AND DISCOUNT CODES
The company Royal Blue d.o.o. will periodically, by its decision, offer certain products on sale. These products will be available under the same conditions to all customers or will be available to customers of a specific, exactly specified group.
After the sale expires, Royal Blue d.o.o. will not receive new orders under the terms and conditions relating to the expired sale.
TERMS OF DELIVERY
All orders are shipped via delivery service GLS.
In the mainland of Croatia the delivery is within 3 days, transit times for islands may vary so please contact us via mail info@nnready.com.
We ship to the EU and worldwide. For detailed information and estimated delivery times contact us info@nnready.com
All applicable customs fees, taxes and duties are the sole responsibility of the customer.
Customs authorities require that we state the retail cost of your order directly on your package.
Please contact us info@nnready.com if you have any questions.
The speed of delivery may deviate from normal during the holidays, non-working days, during large sales actions and other situations where difficulties during delivery are possible.
GENERAL TERMS OF DELIVERY AND DOWNLOAD OF PACKAGES
Orders and payments received from Monday to Friday until 14:00h we send out the same day.
Orders and payments received on Friday after 14:00h, Saturday and Sunday we send on Monday.
Delivery is carried out according to the schedule listed on each of the following delivery and delivery methods.
The time of sending and delivery/delivery of the package in case of holidays and public holidays is transferred to the first next working day.
If you want to deliver on a specific date, please provide us with a note in the order.
The products will be packaged in such a way that the usual transport manipulation cannot be damaged.
The buyer is obligated to check for possible external damage to the consignment, i.e. package and immediately advertise them to the courier, i.e. refuse to take the consignment on which more external damage is visible. In this case, please contact us to check the status of the shipment as soon as possible and send a new one.
REFUND CONDITIONS, RECLAMATION AND REPLACEMENT
SIMPLE REFUNDS
If you are not satisfied with the product you ordered, you can return it with a refund of the full amount paid, except the shipping amount if it is charged (only for the refund of the entire order).
All returned products must be unused and have all of their tags, labels, packaging and, where applicable, the original documentation and accessories that came with the product. The User accepts that the product may depreciate in value or that Royal Blue d.o.o. may refuse the refund if the User fails to act as instructed or if the product is in any way damaged.
The cost of shipping to our warehouse for the products you are returning is handled by yourself (by post or delivery service), except in the case of refunds or replacement of defective products, when all costs bear Royal Blue d.o.o.
For refunds of unused and non-opened products to our warehouse please contact us via e-mail: info@nnready.com
Notes:
• Refunds and replacements must be pre-negotiated
• If you wish for a return of your funds, in addition to the goods which satisfy the refund, a copy of the invoice must be provided and the account number (IBAN) to which we recover the funds
• Reimbursement will be made in accordance with the legal deadline of 14 days (ZZP), i.e. After we receive the product at the warehouse
• When returning the product, the buyer is liable to properly package the product/s in the cardboard box in order to avoid damage to the product during transport. If the damage occurs because the buyer did not protect the product when packing (e.g. returned products wrapped in plain paper or bag)-the refund or replacement will not be accepted.
• You must make the return of the goods without delay and at the latest within 14 days from the day you have given us a unilateral termination of the contract.
DELIVERY DEFECTS, WRONG PRODUCTS, DEFECTIVE PRODUCTS
In case of damage to delivery, wrongly delivered goods or a defective product (factory error), please contact us (by e-mail or telephone) within two working days of receipt of the consignment. All complaints will be resolved in the shortest possible time. In these cases Royal Blue d.o.o. covers all costs of replacing the product.
Return adress:
Royal Blue d.o.o.
Plješivička 23, 51000 Rijeka
00385993063863
info@nnready.com