Terms and conditions

GENERAL TERMS AND CONDITIONS FOR ONLINE SHOPPING shopnevernotready.com

In the following Royal Blue d.o.o. is the owner of the brand "Never Not Ready" NNREADY and the webshop shopnevernotready.com

This website contains information about products and services offered by Royal Blue d.o.o. Plješivička 23, 51000 Rijeka; Croatia and serve as an electronic selling point for the company web shop shopnevernotready.com. The terms and conditions of the online trade shopnevernotready.com are compiled in accordance with the current Consumer Protection Act (ZZP) and the Law on Compulsory relations (ZOO).

Please read carefully all the terms and conditions listed below.

By ordering a product buyer confirms acceptance of these Terms of purchase.

SELLER

Name: Royal Blue d.o.o.

Short name: Royal Blue d.o.o.

Headquarters: Plješivička 23, 51000 Rijeka, Croatia

The Company entered into the Court Registry, Court in Rijeka, under registry insert no.19/4755-2

Commercial bank and account number

IBAN: HR472360000110281493, Zagrebačka banka d.d.

The equity is 20.000,00 HRK and paid in full.

VAT: HR89396761686

MBS: 5150043

Company members: Dinka Vujnović

Telephone No.: +385 99 306 3863

E-mail address: info@nnready.com

CUSTOMER

The buyer is any legal and physical person who makes an order and payment in an online store (shopnevernotready.com).

PRE-CONTRACTUAL NOTICES

In accordance with article 57. Consumer Protection Law, the seller must inform buyer in a clear and understandable manner about:

The main characteristics of the goods or services, to the extent appropriate with respect to the goods or service and the medium used to transmit the notification
Name and headquarter, telephone number and e-mail adress
If applicable, the name and the headquarter of the trader on whose behalf and/or for whose account
Geographical address of the place of business, i.e. geographical address of the trader's place of business on whose behalf and/or for whose account he performs, and to which the consumer may address his complaints, if that place is different from the seat referred to in point 2 of this article
The retail price of the goods or services, and if the nature of the goods or services does not allow the price to be calculated in advance, the method of calculating the price and, where applicable, other costs of transport, delivery or postal services, or that such costs may be be charged, if they cannot be reasonably calculated in advance
The costs of using the means of remote communication for the purpose of concluding the contract, if these costs are not charged at the base tariff
Conditions of payment, the conditions of delivery of the goods or the provision of the service, the time of delivery of the goods or the provision of the service, and, where available, the method of resolving consumer complaint
Conditions, deadlines and procedure for the exercise of the right to unilateral termination of the contract as well as the form for unilateral termination of the contract in accordance with Article 74 Paragraph 1 of this Law, in cases where that right exists
That the consumer is obligated to bear the costs of returning the goods in the event that he uses his right to unilateral termination of the contract referred to in Article 72 of this Law, i.e. on the costs of returning the goods, in the event that, in the case of a distance contract, the goods cannot be returned by mail in a usual manner
That, in the event that he uses his or her right to unilateral termination of the contract referred to in article 72 of this Law after having made a request in accordance with Article 64 or Article 70 of this Law, the consumer shall be obliged to pay the trader a reasonable portion of the price in accordance with Article 77 Paragraph 7 of the of this Law
That the consumer cannot use the right to unilateral termination of the contract referred to in article 72. Of this law, in cases where it is under article 79. This law, the right to exclude, or the assumptions under which the consumer loses the right to unilateral termination of the contract
The existence of responsibility for material deficiencies
Services or assistance offered to the consumer after the sale and the terms of use of those services or assistance, provided that the trader provides them, as well as any guarantees issued with the goods or service
Appropriate rules of conduct for the trader, as defined in article 5 of Regulation (EU) Paragraph 18 of this Law
Duration of the contract, if the contract is concluded for a certain period of time, i.e. the conditions of cancellation or termination of the contract which has been concluded indefinitely, or which is automatically extended
Where the consumer is bound by the contract, if applicable
Deposit or other financial insurance that the consumer is obligated to pay or obtain on the request of the trader, as well as on the terms of payment of that deposit, or the conditions for obtaining other financial insurance
Where applicable, the functionality of the digital content, including the necessary technical safeguards for such content
Where applicable, the interoperability of digital content with computer or software equipment for which the trader knows or should know
Out-of-court dispute resolution mechanisms, i.e. reparation systems, and how the consumer can use them.

All the above notices, i.e. those which are necessary under the Consumer Protection Act are in these terms of purchase on the website shopnevernotready.com.

ACCOUNT/CERTIFICATE OF CONTRACT CONCLUDED

The account that the customer receives together with the ordered goods is the certificate of the contract entered and contains all the necessary information referred to in the Article 57 ZZP.

RULES OF PROCEDURE OF TRADERS

These terms of purchase constitute the rules of conduct whereby the Trader undertakes to act in his or her commercial practice.

PRICES

Prices are in HRK, EURO, USD and VAT is included in the price. Prices, payment terms and action offers are valid only at the time of the order and can be changed without notice.

ORDERS

Ordering goods through an online store can be arranged 24 hours a day, 7 days a week. You can order it as a registered and unregistered user.

All products listed on the online store shopnevernotready.com are located in stock and are available for order in limited quantities.

If a particular product is not available at the time of ordering, the customer will be notified and will be offered the most similar substitute product or refund.

The buyer is responsible for the accuracy and completeness of the data entered during registration and order.

SALE AND DISCOUNT CODES

The company Royal Blue d.o.o. will periodically, by its decision, offer certain products on sale. These products will be available under the same conditions to all customers or will be available to customers of a specific, exactly specified group.

After the sale expires, Royal Blue d.o.o. will not receive new orders under the terms and conditions relating to the expired sale.

PRIVACY STATEMENT

In accordance with the provisions of the Consumer Protection Act ("Official Gazette" number 41/14), article 11, Royal Blue d.o.o. does not provide customer personal data to a third party without prior express and written permission of the customer and collects only basic information about customers/users.

We undertake to apply maximum safety measures to protect the interests of customers and to prevent any misuse of information.

In the process of realisation of the purchase we will use only the information that is necessary.

Regular customers are given the option to choose to use their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns.

All customer data are strictly safeguarded and are available exclusively to the employees who have specified the information necessary in the business and will not be sold, disclosed or given to a third party. All employees are responsible for respecting the principles of privacy protection.

APPLICATION OF COOKIES

The Royal Blue d.o.o. website shopnevernotready.com is using the so - called Cookies - text files placed on the user/visitor's computer by the Web server used by the visitor. Files arise when the browser on the user's device is loaded by the website that he visited, which then sends the data to the browser that then creates a text file (cookie). The browser retrieves and sends the file to the server Web pages (sites, pages) when users return to it and thus provides users with more online capabilities and a better user experience.

It is important to emphasize that Royal Blue d.o.o. website shopnevernotready.com cannot access other files on the user's computer or gain access to information that the user has not previously given. It does not contain cookies that allow you to run programs or set up viruses on your computer.

The information collected includes the user's IP address, browser information, language, operating system and other standard statistical data collected and analysed solely in an anonymous and mass form. The shopnevernotready.com

website uses Google Analytics statistics. Information about how users use the website shopnevernotready.com can occasionally be collected using other tools similar to Google Analytics.

Also, in order to plan the disclosure of content appropriate to your interests and future marketing campaigns, the Google Analytics Demographics and Interest Reporting tool can be used where data from Google's interest-based advertising or Third party audience information (e.g. age, gender, and interests) on Google Analytics. Detailed third-party information about this service, as well as the user's ability to regulate the cookie settings that are necessary, are available on the Google website: https://marketingplatform.google.com/about/analytics/terms/gb/

If you do not agree to the use of cookies, you can easily delete (or prevent) them on your computer or mobile device using your browser settings.

As the purpose of cookies is to improve and enable the use of our website and its processes, keep in mind that by preventing or deleting cookies, you may disable the functionality of this site or cause its different work and appearance in your Browser.

By using this website, you agree to the method of collecting and using the information described in this statement and by storing and accessing cookies on your device.

TERMS OF DELIVERY

All orders are shipped via delivery service GLS.

In the mainland of Croatia the delivery is within 3 days, transit times for islands may vary so please contact us via mail info@nnready.com.

We ship to the EU and worldwide. For detailed information and estimated delivery times contact us info@nnready.com

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

Customs authorities require that we state the retail cost of your order directly on your package.

Please contact us info@nnready.com if you have any questions.

The speed of delivery may deviate from normal during the holidays, non-working days, during large sales actions and other situations where difficulties during delivery are possible.

GENERAL TERMS OF DELIVERY AND DOWNLOAD OF PACKAGES

Orders and payments received from Monday to Friday until 14:00h we send out the same day.

Orders and payments received on Friday after 14:00h, Saturday and Sunday we send on Monday.

Delivery is carried out according to the schedule listed on each of the following delivery and delivery methods.

The time of sending and delivery/delivery of the package in case of holidays and public holidays is transferred to the first next working day.

If you want to deliver on a specific date, please provide us with a note in the order.

The products will be packaged in such a way that the usual transport manipulation cannot be damaged.

The buyer is obligated to check for possible external damage to the consignment, i.e. package and immediately advertise them to the courier, i.e. refuse to take the consignment on which more external damage is visible. In this case, please contact us to check the status of the shipment as soon as possible and send a new one.

REFUND CONDITIONS, RECLAMATION AND REPLACEMENT

SIMPLE REFUNDS

If you are not satisfied with the product you ordered, you can return it with a refund of the full amount paid, except the shipping amount if it is charged (only for the refund of the entire order).

All returned products must be unused and have all of their tags, labels, packaging and, where applicable, the original documentation and accessories that came with the product. The User accepts that the product may depreciate in value or that Royal Blue d.o.o. may refuse the refund if the User fails to act as instructed or if the product is in any way damaged.

The cost of shipping to our warehouse for the products you are returning is handled by yourself (by post or delivery service), except in the case of refunds or replacement of defective products, when all costs bear Royal Blue d.o.o.

For refunds of unused and non-opened products to our warehouse please contact us via e-mail: info@nnready.com

NOTES

• Refunds and replacements must be pre-negotiated

• If you wish for a return of your funds, in addition to the goods which satisfy the refund, a copy of the invoice must be provided and the account number (IBAN) to which we recover the funds

• Reimbursement will be made in accordance with the legal deadline of 14 days (ZZP), i.e. After we receive the product at the warehouse

• When returning the product, the buyer is liable to properly package the product/s in the cardboard box in order to avoid damage to the product during transport. If the damage occurs because the buyer did not protect the product when packing (e.g. returned products wrapped in plain paper or bag)-the refund or replacement will not be accepted.

• You must make the return of the goods without delay and at the latest within 14 days from the day you have given us a unilateral termination of the contract.

DELIVERY DEFECTS, WRONG PRODUCTS, DEFECTIVE PRODUCTS

In case of damage to delivery, wrongly delivered goods or a defective product (factory error), please contact us (by e-mail or telephone) within two working days of receipt of the consignment. All complaints will be resolved in the shortest possible time. In these cases Royal Blue d.o.o. covers all costs of replacing the product.

RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT (EXTRACT FROM ZZP, ARTICLE 72)

(1) The consumer shall have the right, without giving reasons, to unilaterally terminate the contract concluded outside the premises or concluded at a distance within 14 days.

(2) In the case of the conclusion of a purchase agreement, the deadline referred to in paragraph 1 This article shall begin to run from the date on which the consumer or a third party designated by the consumer, other than the carrier, the goods making the subject of the contract are committed to possession.

(3) Where an order has been commissioned by a consumer for several pieces of goods to be delivered separately, i.e. where goods are delivered in several pieces or more, the period referred to in paragraph 1 shall be This article shall begin to run from the date on which the consumer or a third party designated by the customer, other than the carrier, is given possession of the last piece or last consignment of goods.

(4) If the regular supply of goods is contracted for a specified period, the period referred to in paragraph 1 s - This article shall begin to run from the date on which the consumer or a third party designated by the customer, other than the carrier, is given possession of the first piece or first consignment of goods.

FORM FOR UNILATERAL TERMINATION OF CONTRACT

You can complete and send a copy of the form for unilateral termination of the contract on our website. We will submit to you, without delay, the receipt of the notification of unilateral termination of the contract by e-mail.

The form for unilateral termination of the contract will be sent to you via email.

Instructions for unilateral termination of the contract:

• You can terminate the contract unilaterally within 14 days without specifying a reason.

• In order to be entitled to unilateral termination of this agreement, you must inform us of your decision to unilateral termination of the contract before the expiry of the deadline and unambiguous statement sent by mail or e-mail, specifying your name and Surname, address, telephone number and email address, and you can use the enclosed sample form for unilateral termination of the contract.

• The deadline for unilateral termination is 14 days from the day on which you or the third party designated by you or who is not the carrier, the goods which are the subject of the contract to the property.

• If you unilaterally terminate this agreement, we will refund the money we have received from you, except delivery costs, without delay and at the latest within 14 days from the day we received your decision on unilateral termination of the contract, unless you have chosen Another type of delivery, which is not the cheapest standard delivery we've offered.

• Refunds will be made in the same way that you made your payment. In the event that you agree to a different refund of the amount paid, you do not incur any costs in relation to the refund.

• Refunds can only be made after the goods are returned to us, or after you provide us with proof that you have sent the goods back to us.

• You are deemed to have performed your duty on time if you have sent the goods to our address before the expiry of the deadline.

• You must bear the direct costs of returning the goods yourself.

• You are responsible for any impairment of the goods resulting from the handling of goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

Obligations of the consumer in the event of unilateral termination of the contract (statement from ZZP, article 77)

(1) Unless the trader has offered to take over the goods that the consumer has taken himself, the consumer must recover the goods without delay and at the latest within 14 days from when, in accordance with article 74. Of this law, informed the trader of his decision to terminate the contract.

(2) The consumer shall be deemed to have exercised his obligation under paragraph 1. This article on time if before the expiry of the deadline referred to in paragraph 1. This article shall send the goods or hand it over to the trader or to the person authorised by the trader to receive the goods.

(3) The consumer must bear only the direct costs of returning the goods, unless the trader has agreed to bear those costs or if the trader has failed to inform the consumer that he is obligated to bear those costs.

(4) If, in the case of a contract concluded outside the premises, the goods were delivered to the consumer in his home at the time of the conclusion of the contract, the trader must take the goods at his own expense if, due to its nature, the goods cannot be returned in the usual manner by post.

(5) The consumer shall be liable for any impairment of the value of the goods resulting from the handling of goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

(6) Exceptionally from paragraph 5. This article, if the trader has not informed the consumer of his right to unilateral termination of the contract in accordance with article 57. In point 8. This law, the consumer is not liable for impairment of the goods, irrespective of the cause of impairment of the goods.

EXCLUSION OF THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT (EXCERP FROM THE OSH ARTICLE 79)

The consumer is not entitled to unilateral termination of the contract from this section if:

• The service contract was fully fulfilled by the trader, and the fulfilment began with the explicit prior consent of the consumer and with his confirmation that he was aware of the fact that he would lose the right to unilateral termination of the contract from this section if the service was fully Filled.

• The subject of the contract to the consumer specification or which is clearly adapted to the consumer

• The subject of the contract is easily percording goods or goods that are quickly expiring

• Contract subject sealed goods which, for health or hygiene reasons, are not suitable for return, if unsealed after delivery

The consumer is obligated to bear the costs of returning the goods to the warehouse of Royal Blue d.o.o. in the event that he uses his right to unilateral termination of the contract referred to in article 72. ZZP.

RESPONSIBILITY FOR MATERIAL DEFECTS

Royal Blue d.o.o. is responsible for material defects of the things it sells on its pages according to the positive regulations of the Republic of Croatia, especially the law on compulsory relations.

EXTRAJUDICIAL RESOLUTION OF CONSUMER DISPUTES

In the event of a dispute between a consumer and a trader, an application may be submitted to the Court of Honour of the Croatian Chamber of Commerce or a proposal for mediation at conciliation centres.

STATEMENT OF DELIVERY AND SUBMISSION OF PACKAGES

Packages sent by Royal Blue d.o.o. are delivered on the schedule of the GLS delivery service with which it is sent. Employees of Royal Blue d.o.o. make every possible effort to ensure that the delivery and shipping of packages is carried out in accordance with the schedule shopnevernotready.com (Royal Blue d.o.o.) cannot at any time be held liable for delays in delivery caused by the delivery service or "force majeure".

SUBMISSION OF CONSUMER COMPLAINTS

According to art. 10 Consumer Protection Law, we inform consumers that the objection to the quality of our services can be delivered in writing (by post) to the address: Royal Blue d.o.o. Plješivička 23, 51000 Rijeka, Croatia or e-mail: info@nnready.com. The answer to your objection will be returned in writing no later than 15 days from the date of receipt of the complaint. Please provide your information in the complaint: First and last name, address for delivery of replies.

ONLINE DISPUTE RESOLUTION

With the provision of European Commission no 524/2013 on online consumer dispute resolution, the ' Platform for online consumer dispute resolution ' (ODR Platform) is enabled on the following link: http://ec.europa.eu/odr

COPYRIGHTS/COPYRIGHT

Web site shopnevernotready.com is owned by Royal Blue d.o.o. all content on shopnevernotready.com such as texts, graphic contents, trademarks (logos), icons, audio and video recordings, digital downloaders, software packages and data are the property of Royal Blue d.o.o. or our partners and are protected by national and international regulations on the protection of copyright and related rights or industrial property rights and their unauthorised use constitutes an infringement of the law on intellectual Property rights protection.

INFORMATION ON shopnevernotready.com WEBSITE

Royal Blue d.o.o. invests its maximum efforts to maintain information on online shop pages up-to-date and accurate.

Royal Blue d.o.o. cannot guarantee a hundred percent accuracy of all information displayed on products and services.

In exceptional cases, deviations from the actual data and data available on the Web site are possible. Royal Blue d.o.o. commits in any such case to revise the order and contact the buyer to personally negotiate alternatives. Likewise, product photos don't always correspond to products that are really good and should only be understood as an informational illustration.

USE AND USE OF shopnevernotready.com

ONLINE STORE

Royal Blue d.o.o. website (shopnevernotready.com) is owned by Royal Blue d.o.o. and the use of it is not charged, for the Internet access and use of remote data transfer and compensation for providing such service, please contact your operator.

AVAILABILITY OF shopnevernotready.com ONLINE STORE

Royal Blue d.o.o. tries to give you the best possible service offer, Royal Blue d.o.o. cannot guarantee that the services on shopnevernotready.com will suit your needs.

Royal Blue d.o.o. also cannot guarantee that the service will be error-free. Access to an online store (shopnevernotready.com) can sometimes be unavailable due to the works, maintenance, or introduction of new content.

DISCLAIMER

Royal Blue d.o.o. cannot take responsibility for any possible damages arising from the use of information from this site for purposes beyond their intended purpose.

By entering this website, the service provider/owner and creator of this website Royal Blue d.o.o. will be released and dissolution of any liability that could arise from improper use of the product from this website. All products sold from this website are considered original products and the supplier and owner of this web site

Royal Blue d.o.o. cannot be held liable for any injury or injury resulting from the use of the products purchased through this website.

All contents on this website are informative or educational.

All products available through this website remain in the possession of the supplier, the owner of this web site Royal Blue d.o.o., until the moment of full payment of the purchase price.

The end user expressly agrees that the use of the website shopnevernotready.com is solely on the responsibility of the end user so that Royal Blue d.o.o. does not guarantee (i) the consequences that may arise from the use of this website.

Royal Blue d.o.o. reserves the right to deny the service or cancel the order in its discretion, without limitation and stating the reasons.

PAYMENT METHODS

The buyer is obliged to pay the product ordered by one of the following methods:

Credit or debit card – direct Internet payment, by using the card payment service: Visa Electron, MasterCard, Maestro, Visa.

Residents of the Republic of Croatia can, besides credit or debit card payments, use one of the additional payment methods:

Cash-on-delivery (on receipt) – the customer can pay in cash to the GLS deliverer at the moment of delivery to their address. Payment can be made in cash exclusively, i.e. it is not possible to pay at point of delivery with a credit card.
Bank Transfer – the information necessary to perform the payment will be e-mailed to the buyer, including the account number to which the buyer must pay the order amount. The buyer can perform the payment by using Internet banking, or by paying in bank branch office, post office, or FINA, etc. After the payment is received, the products ordered will be mailed to the buyer, to the address specified in the order.